Our Delivery & Returns Policy

 

Delivery

Free standard mainland UK delivery on all orders over £100. £5.95 delivery charge for orders under £100. All Mainland UK deliveries will be delivered within 2-3 working days. 

For delivery to Northern Ireland, Scottish Highlands and the Channel Islands there will be a delivery charge of £24.95 - this area covers the following postcodes - IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25.

For delivery outside the UK please contact us on 01206 984084.

Collection

We offer a free click and collect service at Lids Direct.  If you would like to collect your order from our offices in Colchester, please select 'Collection' as your delivery method. We will be in touch to inform you when your order is ready to be collected. You can collect your order from the below address;

6 Commerce Way,
Colchester, CO2 8HH

Returns/Exchanges

We are sure you will be happy with your order – however, if for any reason you wish to return or exchange your order you have thirty days from the date of delivery to do so. All we ask is that the item/s and packaging are returned in perfect condition and we will give you a full refund for the item. A returns form will be included with your order. Please click here to return your order for only £4.49.

Important Points

  • We aim to delivery your order to Mainland UK within 2-3 working days.
  • We aim to deliver your order to the EU with 10 working days.
  • All returns/exchanges are sent back to us at your own cost and risk.
  • All delivery timescales are subject to stock availability.
  • Small items may be delivered by post.
  • We are unable to deliver to PO Boxes.
  • We deliver to the UK and EU only.
  • Our Terms & Conditions apply.